Shipping policy

Shipping Policy

Last Updated: July 3, 2026

Thank you for shopping with FMV Mart. We are committed to delivering your order safely and on time across Pakistan.

Shipping Coverage

We currently deliver to all major cities and most towns across Pakistan through trusted courier partners.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional sales, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout.

  • We may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most locations across Pakistan.

Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been shipped, you may receive a tracking number via SMS, email, or WhatsApp (where available), allowing you to track your shipment.

Failed Deliveries

If delivery is unsuccessful because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for reshipping.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. FMV Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos or videos of the package and product

  • A description of the issue

We will review your request and provide an appropriate solution.

Shipping Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Severe weather

  • Public holidays

  • Courier service issues

  • Remote delivery locations

  • High order volumes

We appreciate your patience in such situations.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact our customer support team through the contact information available on our website.

Thank you for choosing FMV Mart. We appreciate your trust and look forward to serving you.